Warranty

LIMITED LIFETIME WARRANTY

 

STAINLESS STEEL SINKS:

Déccor Living Innovations Inc. hereafter referred to as Déccor, is pleased to offer a LimitedLifetime (25 year) Warrantyon ALL ZOMODOstainless sinks used in normal domestic indoor installations. Déccor warrants its sinks to be free from all manufacturing defects in material and workmanship.

Déccor will repair or replace (at Déccor’s discretion), at no charge, excluding labour, any sink supplied by Déccor that is proven to be defective under normal use.  An equivalent replacement will be issued to the original owner provided the defective sink was installed in accordance with Déccor installation procedures, used and cleaned as recommended and not damaged due to abuse, misuse or negligence. Chips, scratches and stains are not deemed to be manufacturing defects.  Déccor will not be held liable for chips, scratches and stains that can occur under normal use over a period of time. Please refer to cleaning instructions to maintain your sink in its original appearance. Déccor shall not be held liable under this warranty where the sink has been used in a non-domestic application, improperly installed, or damaged from the impact caused by a heavy object being dropped on the sink or from improper handling. Déccor shall not be liable for any inconvenience or expense for material or labour related to the removal or replacement of a defective sink or for any loss or damage to any person or property whatsoever resulting from the defective sink. All transportation costs to and from the point of purchase will be the responsibility of the purchaser.

Any sink returned must be in the original packaging and include all the accompanying accessories, parts and documentation.Déccor reserves the right to inspect any sink reported to be defective prior to replacement of the sink.

Warranty Exclusion:  Any accessories that accompany the sink including: strainers, waste fittings, waste chutes etc.

 

PEARLARC COLLECTION – COLOURED STAINLESS STEEL SINKS:

Déccor warrants ZOMODO PearlArc sinks to be free from manufacturing defects in material and workmanship under normal usage to original purchaser.  Warranty statement above applies to ZOMODO’s PearlArc collection of sinks, accessories and faucets.

PearlArc Warranty Exclusions:  Finish reduction, scratching, staining and acid or alkaline etching of the finish over time due to use, cleaning practices or water conditions, are indicative or normal wear and tear and not covered by Déccor’s warranty.  This warranty does not cover instances of negligence, misuse, abuse, carelessness, accident, hard water or mineral deposits, exposure to corrosive materials, misapplication, alteration of the product or failure to follow care or installation instructions.

PearlArc Care:  Avoid using abrasive cleaners such as powders bleach, ammonia, alcohol or chlorine.  Avoid using abrasive pads, steel wool or wire brushes as these products will damage and wear down the finish.

 

ACCESSORIES & SOAP DISPENSERS:

Stainless Steel Accessories:

Déccor warrantsZOMODO’sstainless steel accessories to be free from manufacturing defects for a period of Twenty-Five (25) Yearsfrom the date of purchase to original owner.

Bamboo / Wood Cutting Boards and Concertina:

Déccor warrants ZOMODO’sbamboo/wood cutting boards and roll mat concertina dish rack to be free from manufacturing defects for a period of One (1) Yearfrom the date of purchase to original owner.

 

STAINLESS STEEL FAUCETS:

Déccor warrants all parts of the faucets including the stainless steel casing, cartridge and components to be free from manufacturing defects for a period of Twenty-Five (25) Yearsfrom the date of purchase. Regular wear and tear, scratches to the finish and any issues arising from improper installation of the faucet are not covered by the warranty. Damage to any part of the faucet due to misuse, misapplication, negligence, alteration, accident, installation or operation contrary to ZOMODO’s instructions, incompatibility with accessories not provided by ZOMODO or damage caused by freezing, flood, fire or Acts of God are not covered by this warranty.  Déccor shall not be liable for any inconvenience or expense for material or labour related to removal or replacement of the defective faucet; nor for any loss or damage to any person or property resulting from the defective faucet.

 

ORIGINAL CUSTOMER OBLIGATION

The original dated sales receipt must be retained by the customer and is the only acceptable proof of purchase. Proof must be provided that a licensed plumber or contractor has installed the sink or faucet to validate the warranty.  No employee, agent or other person is authorized to provide any warranty on behalf of Déccor for a Déccor product that is in addition to or different from the warranty stated above unless the warranty has been previously approved by Déccor.

 

LEGAL DISCLAIMER

Déccor does not warranty transport damage that may occur during third party shipping of any products. Déccor’s warranty is only to the original purchaser.  Déccor also takes no responsibility for any incidental or third party damages caused directly or indirectly by Déccor products.

If you require additional information on our service and warranty policies please contract us at: info@zomodo.ca

 

Zomodo Sink Warranty Claim Form:

Zomodo Warranty Claim – Sinks & Accessories

 

Zomodo Faucet Warranty Claim Form:

Zomodo Warranty Claim Form – Faucets