Faucet Care

If water is leaking from faucet first determine where the leak is coming from:

• Leaking at the handle
  • See below for replacing or repositioning the cartridge to stop the leak
• Leaking at the connection of the hose to the fixed pipe (coming out of the faucet body)
  • Check the ring washers on the male end of the cold and hot water hose are in place, and the hose is firmly tightened in place.  DO NOT OVER-TIGHTEN these hoses or the ring washer will be stripped.
• Leaking at the brass non-return valve (on 2020 or earlier faucet models KTC014/16/30) or the stainless steel non-return valve (on 2021 or later faucet models KTC014/16/30).
  • CHECK THE WASHERS are secure at all connection points
    • For 2020 or earlier models the non-return valve requires internal washers on BOTH ends of the valve.  Check to see both washers are in place and NOT stripped.  See 2019-20 Non-Return Valve Connections photo for reference.
    • For 2021 or later models the non-return valve only requires ONE (1) internal washer which is zip-tied to the pull-out hose male end. See 2021 Non-Return Valve Connection photo for reference.
• Leaking at the Pullout Shower Head
  • Check for debris blockage in the aerator
  • Unscrew the shower head* to check the washer is in place and no debris is blocking the flow

*For the KTC014&16 model make sure you pinch and hold the flex hose before unscrewing the shower head so the hose does not fall back into the faucet body.

• If the water stream has a low flow rate or is flowing in a sporadic pattern it is possible that debris or grit has blocked the aerator. You can remove the tip of the spout and backflush the aerator.

Wobbly or Loose Faucet

• If the faucet is loose or rotating at the base as it enters the countertop you should retighten the nut ensuring the handle lever assembly is correctly positioned. Adding teflon/plumbers tape to the nut thread may help with a tighter seal to prevent slippage over time.
• If the spout is loose at the connection to the body you may need to gently tighten the small grub screw. Most Zomodo faucets require a 2mm Hex (Allen) key to tighten the screw.  Do not over tighten the grub screw or the spout will not rotate freely. Please see the video link below to see how this is done:

How to tighten a wobbly faucet

 

Replacing a Cartridge – Leaking at The Faucet Handle

Over extended periods of time and depending on the hardness of the water in a given region, the faucet cartridges may wear causing small leakages below the handle.  If this should happen to your Zomodo faucet a complimentary cartridge replacement may be available provided the cartridge model is in stock.  It should be noted faucet models are updated every few years, and cartridges for older faucet models may not always be available.  For a replacement cartridge request, please submit the following information by email to customerservice@zomodo.ca:

• a photo of the leaking faucet handle
• a photo of the full faucet or a confirmation of the faucet model number
• the year and store where it was purchased

Zomodo always recommends to use a licensed plumber to replace a faucet cartridge, but if the replacement is done by a n on-professional, we recommend watching the videos below for some quick tips.

Crystal 19 – KTC019

Crystal 32 – KTC032

Orizuro 11 – KTC011

Orizuro 15 – KTC015

Orizuro 16 – KTC016

Piato 12 – KTC012

Piato 13 – KTC013

Piato 30 – KTC030

Zen Bar Faucet – BTC015

Filtered Water Faucet – FTC014

Filtered Water Faucet – FTC015