Faucet Care

Care and Maintenance

In order to ensure proper function over the lifetime of the faucet, smoothly operate the handle and pull-out hand shower during use. When installing do not over tighten the locking nut. Regularly clean the faucet with a soft, damp cloth and avoid abrasive cleaners, steel wool, and strong chemicals.

Working specifications

Working pressure: 20-100 psi

Working temperature: 1-60°C

This faucet must be installed with isolating/wall valves in accordance with local installation codes.  All Zomodo faucets are strongly recommended to be installed by a licensed plumber. Improper installation may void the warranty.

Important Considerations

All pipework must be thoroughly flushed prior to installation as foreign materials may block the flow. If any flow blockage is noticed you can perform the following operations:

Troubleshooting Tips

Leaking Faucet 

If water is leaking from faucet first determine where the leak is coming from:

  • Leaking at the handle
    • See below for replacing or repositioning the cartridge to stop the leak
  • Leaking at the connection of the hose to the fixed pipe (coming out of the faucet body)
    • Check the ring washers on the male end of the cold and hot water hose are in place, and the hose is firmly tightened in place.  DO NOT OVER-TIGHTEN these hoses or the ring washer will be stripped.
  • Leaking at the brass non-return valve (on 2020 or earlier faucet models KTC014/16/30) or the stainless steel non-return valve (on 2021 or later faucet models KTC014/16/30).
    • CHECK THE WASHERS are secure at all connection points
      • For 2020 or earlier models the non-return valve requires internal washers on BOTH ends of the valve.  Check to see both washers are in place and NOT stripped.  See 2019-20 Non-Return Valve Connections photo for reference.
      • For 2021 or later models the non-return valve only requires ONE (1) internal washer which is zip-tied to the pull-out hose male end. See 2021 Non-Return Valve Connection photo for reference.
  • Leaking at the Pullout Shower Head
    • Check for debris blockage in the aerator
    • Unscrew the shower head* to check the washer is in place and no debris is blocking the flow

*For the KTC014&16 model make sure you pinch and hold the flex hose before unscrewing the shower head so the hose does not fall back into the faucet body.

Low Flow Rate

  • If the water stream has a low flow rate or is flowing in a sporadic pattern it is possible that debris or grit has blocked the aerator. You can remove the tip of the spout and backflush the aerator.

Pull-Out Hose Not Functioning Properly

  • If the pull-out hose is catching or not retracting fully, you should ensure that the weight is located just above the bottom of the loop. Also ensure the weight/hose are not catching on items in the cabinet.

Wobbly or Loose Faucet

  • If the faucet is loose or rotating at the base as it enters the countertop you should retighten the nut ensuring the handle lever assembly is correctly positioned. Adding teflon/plumbers tape to the nut thread may help with a tighter seal to prevent slippage over time.
  • If the spout is loose at the connection to the body you may need to gently tighten the small grub screw. Most Zomodo faucets require a 2mm Hex (Allen) key to tighten the screw.  Do not over tighten the grub screw or the spout will not rotate freely. Please see the video link below to see how this is done:

How to tighten a wobbly faucet


Replacing a Cartridge – Leaking at The Faucet Handle

Over extended periods of time and depending on the hardness of the water in a given region, the faucet cartridges may wear causing small leakages below the handle.  If this should happen to your Zomodo faucet a complimentary cartridge replacement may be available provided the cartridge model is in stock.  It should be noted faucet models are updated every few years, and cartridges for older faucet models may not always be available.  For a replacement cartridge request, please submit the following information by email to customerservice@zomodo.ca:

  • a photo of the leaking faucet handle
  • a photo of the full faucet or a confirmation of the faucet model number
  • the year and store where it was purchased

Zomodo always recommends to use a licensed plumber to replace a faucet cartridge, but if the replacement is done by a n on-professional, we recommend watching the videos below for some quick tips.

**BEFORE attempting a cartridge replacement always TURN-OFF YOUR WATER SOURCE to the faucet**

Accessing the cartridge for models with the set screw underneath the handle

Accessing the cartridge for models with the set screw inside the handle

Removing the old cartridge from the faucet

Replacing a new cartridge


Installation / Instruction Manuals

Cignus 14 – KTC014